Both Post Office and Royal London will collect, or facilitate the collection of, your personal information which they will then share with one another. Royal London will also share with the Post Office the personal information which it receives and holds about you. The personal information may include sensitive personal information, such as your medical information, that you submit as part of the application process or any claims.
This section is a notice which we are required to give you under the data protection laws. It tells you how Royal London will use your personal information. We may update this notice from time to time and we will alert you to any important updates. It is not meant to be a legal contract between you and Royal London, and this does not affect your rights under the data protection laws.
In this notice we have included the uses that we feel would be most important to you on how we will use your personal information.
We also use your information for other activities. Where we do this we require a ‘legitimate interest’. This is when each activity is assessed and your rights and freedoms are taken into account ensuring that nothing we do is too intrusive or beyond your reasonable expectation. We use legitimate interests for:
We may monitor and record phone calls, such as when managing queries and claims for training and quality purposes. We do this so we have accurate records of what you tell us to do.
If you provide information to us about someone else, you must have their permission to do so, and have told them about how we will use their personal information.
We’ll keep your personal information for as long as is needed, for the purpose for which it was collected, and to comply with our legal and regulatory responsibilities. This will involve keeping your information for a reasonable period of time after your plan or your relationship with us has ended.
If there aren’t any legal, regulatory or contractual requirements, any other personal information is kept for seven years from the date your plan ended.
Your information will be used by employees of Royal London, who need to see or work on your Policy. In addition to our own staff we share your information with other companies so that we can administer your Policy and provide our services to you. Such as:
We will protect your personal information with the right level of security. Depending on the Policy you have with us, some of your personal data might be processed overseas outside of the European Economic Area (EEA). We take the steps needed to make sure that your information is treated securely and has the right legal protection.
You can find out more information about how we handle your personal information by visiting our Privacy Notice at www.royallondon.com/legal/privacy
Our full Privacy Notice contains more detail on:
(i) Our legal grounds for using your personal information (including more information about our legitimate interests and our approach to sending marketing communications);
(ii) How your personal information is protected if we transfer it overseas;
(iii) How we protect your personal information;
(iv) How long we keep your personal information for; and
(v) Your rights under the data protection laws and how to exercise them (including how to object to marketing we send to you and to processing done under legitimate interests);
Royal London will not send you any information about other Royal London products, unless you have agreed to receiving these communications. This could be because you have indicated consent to receiving such information as part of being a Royal London customer or applying for another Royal London product or service.
You have a right to object to marketing from Royal London if you are already a Royal London customer or have applied to us directly for a service. If you would like to do this or change how you’d like to receive marketing, please contact us on 0345 600 7788 or by email at GDPR@royallondon.com.
If you are not able to access the full Privacy Notice at www.royallondon.com/legal/privacy or you would prefer a recorded version you can call 0800 085 8352. If you prefer to receive the full Privacy Notice in another format, please also use this telephone no, or contact us at the email or postal address below.
If you wish to use any of your rights under the data protection laws, please contact us. For example, you might want to access a copy of your information, or to correct any inaccurate information. You should contact our Data Protection Officer
Royal London House